At Prym Clover Shop, we handle your vintage-inspired needlework supplies with the same care we’d give to precious heirloom materials. Below you’ll find all the details about our shipping options and our stitch-perfect return process.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving it. During peak seasons, processing may take slightly longer.

Shipping Options

We offer two shipping methods to suit your crafting needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Needlework Note: We currently ship worldwide except to certain Asian countries and remote regions. If you’re unsure about delivery to your location, please contact our crafting concierge at [email protected] before ordering.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Our Return Promise

We want every Prym Clover purchase to inspire your needlework journey. If your crafting supplies haven’t met your expectations, we’re here to make it right.

Return Policy Details

  • Returns and exchanges accepted within 15 days of delivery
  • Items must be in original, unused condition with all packaging
  • Return shipping is the customer’s responsibility unless we made an error

Non-Returnable Items

To protect all our crafters, we cannot accept returns on:

  • Pre-cut fabric bundles (due to their custom nature)
  • Digital patterns or birth records books (once downloaded)
  • Opened needlepoint kits or plastic canvas sets (for hygiene reasons)
  • Custom-made quilts or home decor items

The Return Process

Follow these simple steps to return your items:

Step 1: Contact Us

Email our crafting concierge at [email protected] within 15 days of receiving your order. Use our template below for quick processing:

Subject: Return Request for Order #[Your Order Number]

Dear Prym Clover Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Details:
– Item(s) to return: [Product Names]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for (specific item)]

I confirm the items are in their original, unused condition.

Thank you for your assistance with this matter. I’ve enjoyed being part of the Prym Clover crafting community.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Step 2: Package Carefully

Return items in their original packaging, just as you’d preserve delicate embroidery threads.

Step 3: Ship Back

Send your return to:

Prym Clover Shop Returns
3921 Pearl Street
Sacramento, CA 95814
USA

Step 4: Track Your Return

We recommend using a trackable shipping service—like the ones we use for your orders.

Refund Timeline

Once we receive your return:

  • Processing: 3-5 business days to inspect your returned items
  • Refund Issued: Original payment method within 5-7 business days after approval
  • Notification: You’ll receive an email confirmation when your refund processes

Crafting Tip: International refunds may take additional time depending on your financial institution.

Exchange Policy

  • We’ll ship your replacement item once we receive the original
  • You’ll be responsible for shipping costs both ways unless the exchange is due to our error
  • If your exchange item costs more, we’ll invoice you for the difference

Damaged or Incorrect Items

If you receive damaged goods or wrong items (heaven forbid—we package each order like precious heirloom materials!), contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label if needed and expedite your replacement.

Needlework Note: Before returning fabric or yarn, please ensure it hasn’t been exposed to smoke or strong odors, as we cannot resell these items to our quality-conscious customers.

Final Stitch

We want every Prym Clover purchase to be as perfect as your needlework. If you have any questions about our policy, don’t hesitate to reach out—we’re here to help you create with confidence.

Happy Stitching,
The Prym Clover Team