At Prym Clover Shop, we take as much care with your satisfaction as we do with our vintage-inspired needlework collections. If your crafting supplies haven’t met your expectations, we’re here to make it right with our stitch-perfect return process.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in their original, unused condition—just as you’d expect from a shop that values quality craftsmanship. Your return shipping is your responsibility, except in cases where we’ve made an error.

Needlework Note:

For the protection of all our crafters, we cannot accept returns on:

  • Pre-cut fabric bundles (due to their custom nature)
  • Digital patterns or birth records books (once downloaded)
  • Opened needlepoint kits or plastic canvas sets (for hygiene reasons)
  • Custom-made quilts or home decor items

The Return Process

Follow these simple steps to return your items:

  1. Contact Us: Email our crafting concierge at [email protected] within 15 days of receiving your order. Use our template below for quick processing.
  2. Package Carefully: Return items in their original packaging, just as you’d preserve delicate embroidery threads.
  3. Ship Back: Send your return to:
    Prym Clover Shop Returns
    3921 Pearl Street
    Sacramento, CA 95814
    USA
  4. Track Your Return: We recommend using a trackable shipping service—like the ones we use for your orders.

Return Request Template

Copy and paste this template into your email to expedite your return:

Subject: Return Request for Order #[Your Order Number] Dear Prym Clover Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item(s) to return: [Product Names] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for (specific item)] I confirm the items are in their original, unused condition. Thank you for your assistance with this matter. I’ve enjoyed being part of the Prym Clover crafting community. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Timeline

Once we receive your return:

  • Processing: 3-5 business days to inspect your returned items
  • Refund Issued: Original payment method within 5-7 business days after approval
  • Notification: You’ll receive an email confirmation when your refund processes

International refunds may take additional time depending on your financial institution.

Exchange Policy

For exchanges:

  • We’ll ship your replacement item once we receive the original
  • You’ll be responsible for shipping costs both ways unless the exchange is due to our error
  • If your exchange item costs more, we’ll invoice you for the difference

Damaged or Incorrect Items

If you receive damaged goods or wrong items (heaven forbid—we package each order like precious heirloom materials!), contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label if needed and expedite your replacement.

Crafting Tip:

Before returning fabric or yarn, please ensure it hasn’t been exposed to smoke or strong odors, as we cannot resell these items to our quality-conscious customers.

Final Stitch

We want every Prym Clover purchase to inspire your needlework journey. If you have any questions about our policy, don’t hesitate to reach out—we’re here to help you create with confidence.

Happy Stitching,
The Prym Clover Team